Terms of Purchase

Last Updated: August 27, 2026

At Fawelivo, our goal is to make shopping for carefully selected everyday goods straightforward, dependable, and secure. These Terms of Purchase describe the conditions that apply to orders, payments, pricing, delivery, cancellations, and other purchase-related activities completed through our website.

When you submit an order through Fawelivo, you acknowledge and accept these Terms of Purchase together with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional policies made available on our website.

1. Currency

Purchases made through Fawelivo are charged in United States Dollars (USD).

Unless clearly indicated otherwise, all prices shown throughout our website, during checkout, and within order confirmation messages are stated in USD.

When a bank account or payment method uses a different currency, your financial institution or payment provider may apply its own exchange rate, international transaction fee, conversion charge, or similar cost. Fawelivo does not control and is not responsible for charges imposed by banks, card issuers, PayPal, or other payment providers.

2. Accepted Payment Methods

We provide customers with secure and convenient ways to complete payment.

Payment options available at checkout may include:

• PayPal

• Major credit cards

• Major debit cards

• Apple Pay

• Google Pay

• Other payment options displayed at checkout

The payment methods available to you may differ according to your location, device, or the services supported by your payment provider.

Each payment remains subject to authorization and approval from the relevant payment provider.

3. Pricing

We take reasonable measures to keep the pricing displayed for products on our website accurate.

Product prices may be revised without advance notice. Once an order has been successfully submitted and accepted, however, the amount listed in the applicable order confirmation will be the price charged for that purchase.

Coupons, discounts, and promotional offers may be governed by separate conditions and cannot necessarily be used together unless we specifically indicate otherwise.

4. Taxes, Duties & Additional Charges

Where required, applicable taxes may be determined and presented during checkout according to the delivery destination and relevant laws.

International shipments may also be subject to import duties, customs charges, brokerage costs, taxes, or similar fees assessed by authorities in the destination country or region.

Except where checkout expressly states otherwise, responsibility for these additional charges remains with the customer.

5. Order Placement

When you submit an order, you confirm that:

• All information supplied by you is accurate and complete

• You have permission to use the payment method selected

• The billing and delivery details you enter are correct

• You accept responsibility for paying the full amount shown at checkout

Following submission of an order, we may send an order confirmation to the email address you provided.

Receiving an order confirmation does not automatically indicate that the purchase has received final acceptance or that shipment has occurred.

6. Order Acceptance

Fawelivo may accept, decline, restrict, or cancel an order when there is a reasonable basis for doing so.

Examples of circumstances in which this may occur include:

• An item is no longer available

• A product listing or price contains an error

• Payment cannot be properly authorized

• Fraudulent or unauthorized activity is suspected

• Customer or shipping details are inaccurate

• An order does not comply with our policies

When we cancel an order after payment has already been completed, the relevant payment amount will be returned to the original method used for the transaction.

7. Payment Authorization

Your selected payment method may be charged or temporarily authorized at the time your order is submitted.

If authorization fails, payment is declined, or the transaction is later reversed or otherwise unsuccessful, we may be unable to process the order.

Fawelivo is not responsible for processing delays resulting from banks, payment providers, financial institutions, or incorrect payment details supplied by the customer.

8. Toys, Age Recommendations & Adult Supervision

Certain merchandise offered by Fawelivo may carry recommendations intended for particular age groups.

Before purchasing or allowing a child to use an item, customers should carefully review the relevant product description, instructions, safety warnings, age guidance, and other information provided with the product.

Some toys or other merchandise may include small components or may need to be used under adult supervision.

A parent or guardian is responsible for deciding whether a particular product is appropriate for the age, capabilities, and individual needs of the child who may use it.

9. Product Safety

Customers should read and follow all instructions, warnings, and safety guidance supplied with the merchandise they purchase.

Each item should be used only in the manner and for the purpose for which it was designed.

Where a product indicates that supervision is required, or where adult oversight would reasonably be appropriate, children should use that product only under the supervision of a responsible adult.

10. Order Changes & Cancellations

We aim to begin preparing customer orders promptly after they are received.

If you wish to request a change or cancellation, please contact us at:

support@fawelivo.com

Please send your request as quickly as possible after placing your order.

Because fulfillment may begin shortly after purchase, we cannot promise that changes or cancellations can be completed after processing has started.

Once an order has already been shipped, it generally cannot be cancelled and may instead need to be returned after delivery under the conditions of our Return & Refund Policy.

11. Shipping

All shipments are handled in accordance with our Shipping Policy.

Order preparation and delivery timeframes can differ depending on item availability, shipping destination, carrier activity, customs clearance, and circumstances beyond our reasonable control.

Any shipping or arrival dates provided are estimates and should not be considered guaranteed delivery dates.

12. Order Tracking

Once shipment tracking details are available, they will generally be delivered to the email address associated with your purchase.

After a shipping label has been generated, the carrier's tracking system may take additional time before new tracking events or updates become visible.

13. Returns & Refunds

Qualifying purchases are eligible under our 30-day return policy.

Any return must satisfy the requirements and procedures established in our Return & Refund Policy.

Once an approved returned item has arrived and completed inspection, the applicable refund will generally be returned through the original payment method.

Your bank, card issuer, or other payment service may require additional processing time before the refunded amount appears in your account.

14. Optional Checkout Services

Fawelivo may make optional features such as Shipping Protection or Tipping available during the checkout process.

Participation in either service is entirely optional and is not necessary in order to place or complete an order.

These services are added only when the customer chooses them during checkout.

More details are available in our Shipping Protection & Tipping Policy.

15. Product Availability

All merchandise remains subject to current availability.

We may adjust available quantities, remove items from sale, or change product availability without providing advance notice.

Should an item become unavailable after an order is submitted, we may contact you regarding possible alternatives or refund the amount paid for the unavailable product.

16. Product Information

We make reasonable efforts to provide accurate product photographs, descriptions, dimensions, specifications, colors, age guidance, sizes, and other relevant information.

Nevertheless, slight variations may occur because of photography, lighting conditions, display or screen settings, manufacturing changes, or similar factors.

Small variations that do not materially interfere with the normal intended operation of an item may not be regarded as product defects.

17. Fraud Prevention

For the protection of both our customers and our business, transactions may be reviewed when signs of possible fraud or unauthorized activity are detected.

We may ask for additional details or verification before an order can proceed to fulfillment.

If an order cannot be reasonably verified, its processing may be delayed or the transaction may be cancelled.

18. Chargebacks & Payment Disputes

If you encounter an issue relating to your purchase, please contact our team first at:

support@fawelivo.com

We will make reasonable efforts to address legitimate concerns involving orders, transactions, delivery, payments, or refunds directly with you.

Starting a chargeback while an existing refund or customer support case is still being handled can result in additional processing time.

Nothing stated in this section is intended to restrict any consumer rights available to you under applicable law or through the provider of your payment method.

19. Limitation of Purchase

Unless specifically stated otherwise, merchandise ordered through Fawelivo is primarily intended for personal or household use.

We may restrict or cancel quantities when we reasonably believe products are being ordered for unauthorized resale, commercial redistribution, fraudulent purposes, or other inappropriate activity.

20. Changes to These Terms

We may revise these Terms of Purchase periodically to account for updates to our business operations, available payment methods, policies, legal obligations, or services.

The current version will remain available on our website together with its most recent update date.

21. Contact Us

For questions concerning an order, purchase, payment, or these Terms of Purchase, you may contact us using the information below:

Email: support@fawelivo.com
Phone: (254) 401-5499
Website: https://fawelivo.com
Company: Hong Kong PoNoire Limited
Address: ROOM 1903, 19/F, LEE GARDEN ONE, 33 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG