FAQ
Frequently Asked Questions (FAQ)
Welcome to the Fawelivo FAQ page! Below you’ll find helpful answers to some of the questions our customers ask most frequently. If you cannot find the information you are looking for, please contact our support team at support@fawelivo.com and include your Order Number and Order Email so we can assist you efficiently.
Ordering & Payments
Q: How can I use a discount code?
To apply a discount code during checkout:
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Add the items you would like to purchase to your shopping cart.
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Select PAY WITH DEBIT/CREDIT CARD to continue to checkout. (This applies to both PayPal and credit/debit card payments.)
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If you are shopping on mobile, tap Show order summary and enter your discount code. On desktop, enter the code in the discount field located on the right side of the checkout page.
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Complete your order using your preferred payment method.
Q: Which payment methods are accepted?
We offer several secure and convenient payment options:
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PayPal, including guest checkout
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Major credit/debit cards: Visa, MasterCard, American Express, Diners Club
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Apple Pay & Google Pay
Q: What are the shipping costs?
Standard shipping is typically USD $5.99 for worldwide delivery. The final shipping charge may vary depending on your destination and any active promotions. The exact cost will be shown clearly during checkout before you complete your purchase.
Shipping & Delivery
Q: Do you ship internationally?
Yes. We provide shipping to most countries and regions worldwide. Depending on product availability and your delivery destination, your order may be fulfilled from one of our available fulfillment centers.
Q: How long does shipping take?
Estimated delivery usually takes approximately 10–20 business days after your order has been processed and dispatched.
Q: How can I track my order?
After your order has been shipped, we will normally send a shipping confirmation email containing your tracking number. You can use the tracking details in that email to monitor the progress of your package.
Q: Why isn’t my tracking number updating?
Tracking information may take around 24–48 hours after shipment confirmation to become active or display new updates. It is also normal for tracking activity to remain unchanged for several days while a package moves between carrier facilities.
Q: I only received part of my order. Why?
If your order contains multiple products, the items may occasionally be dispatched separately from different fulfillment locations. In these situations, each package may have a separate tracking number, and the corresponding tracking details will be sent to your email.
Order Modifications & Cancellations
Q: Can I update my shipping address, name, or phone number?
Requests of this kind are time-sensitive. Please contact us immediately at support@fawelivo.com and use the subject line “Urgent: Address Change”.
Please provide:
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Your Order Number
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Order Email
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Correct shipping information
We will make reasonable efforts to update the information if your order has not yet entered processing or fulfillment. Once an order has already shipped, changes usually cannot be made. In some situations, you may also need to contact the shipping carrier directly.
Q: Can I modify the items in my order?
If you need to change the size, color, quantity, or another order detail, please email us as soon as possible at support@fawelivo.com using the subject line “Urgent: Order Change.”
Please include:
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Your Order Number
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Order Email
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Details of the requested changes
We can only make changes while the order has not yet entered the fulfillment process.
Q: Can I cancel my order?
If your order has not yet moved into fulfillment or shipment, please contact us promptly to request a cancellation.
We cannot guarantee cancellation after order processing has started. Orders that are already in transit generally cannot be canceled and may instead need to be returned after delivery in accordance with our Return & Refund Policy.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We’re sorry that your order arrived in this condition. Please contact support@fawelivo.com and provide:
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Your Order Number
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Order Email
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Clear photos or video showing the damaged product
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A photo of the shipping package
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A photo of the shipping label
Please keep both the item and its original packaging until our customer support team has completed its review.
Q: My item has a quality issue or defect.
Product quality is important to us. Please email support@fawelivo.com with your Order Number, Order Email, and clear photos or video that show the issue.
Our customer support team will review the information you provide and determine an appropriate resolution.
Q: I received the wrong item or am missing items.
We apologize for the inconvenience. Please contact support@fawelivo.com and include:
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Your Order Number
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Order Email
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A photo or video of the products you received
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A photo of the shipping package and label
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A description of the incorrect or missing product
We will review the information and work to resolve the matter as quickly as possible.
Account & Communication
Q: I didn’t receive an order confirmation email.
Please begin by checking your spam or junk email folder.
If you are still unable to locate your confirmation, contact support@fawelivo.com using the same email address associated with your order. Please include your name and any available order information so our team can locate your purchase.
Q: I haven’t received my tracking number yet.
Tracking details are generally provided after your order has been processed and shipped.
Please check your spam or junk folder first. If tracking information has still not arrived after your order has been processed, contact us at support@fawelivo.com and our team will assist you.