Fawelivo Privacy Policy

Last Updated: August 27, 2026

At Fawelivo, protecting your privacy is important to us. This Privacy Policy describes the ways we collect, use, safeguard, and disclose Personally Identifiable Information (PII) when you browse, interact with, or purchase products through https://fawelivo.com.

1. Information We Collect

We collect certain information to provide customers with a secure, convenient, and reliable shopping experience and to process orders correctly.

Information You Provide

We may receive personal information when you:

• Place an order

• Create an account

• Subscribe to our email list

• Contact our customer support

The information we may collect includes:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment-related information (processed securely through third-party payment providers)

Automated Information

When you visit or browse our website, certain information may also be collected automatically, including:

• IP address

• Browser type and device information

• Pages visited and interaction data

• Information gathered through cookies and similar technologies (see Section 5)

2. How We Use Your Information

We may use the information collected through our website for the following purposes:

• Order Fulfillment: To process transactions, arrange shipment, and provide order confirmations and tracking updates

• Customer Support: To answer customer questions and provide assistance

• Website Improvement: To understand how visitors interact with our website and improve our products, services, and shopping experience

• Marketing & Communication: When you choose to opt in, to provide information about products, promotions, updates, or special offers

• Security & Fraud Prevention: To help detect and prevent fraudulent transactions, unauthorized activity, or misuse

3. Data Protection & Security

We use reasonable safeguards designed to protect the personal information provided to us.

• Secure Transactions: Payment-related information is transmitted using Secure Socket Layer (SSL) technology

• No Card Storage: Fawelivo does not store customers' credit or debit card information on our servers

• Limited Access: Personal information is made available only to authorized personnel who are required to maintain its confidentiality

4. Third-Party Disclosure

Fawelivo does not sell, exchange, or rent your Personally Identifiable Information to third parties for their own independent marketing activities.

Certain information may be shared with trusted service providers who help us operate our website, process transactions, fulfill and deliver orders, or provide advertising services, provided that such parties are required to handle the information appropriately and confidentially.

Advertising & Analytics Partners

We may use third-party advertising and analytics providers that rely on cookies, pixels, and similar technologies to measure website and advertising performance and help deliver advertisements that may be relevant to users.

These third parties process information according to their own privacy policies. You may be able to control or opt out of personalized advertising through the settings offered by those platforms or through your browser preferences.

5. Cookies Policy

Yes, our website uses cookies.

Cookies are small data files stored on your device that help us support website functionality and improve the overall browsing and shopping experience.

We use cookies for:

• Essential Cookies: Necessary for important website functions, including the shopping cart and checkout

• Analytics Cookies: Used to better understand website activity and improve performance

• Marketing Cookies: Used by advertising partners to help provide relevant advertising

For additional information about cookies used by Shopify, please visit:

https://www.shopify.com/legal/cookies

You may disable cookies through your browser settings, although doing so may prevent certain website features from working as intended.

6. Third-Party Links

Our website may include links that direct you to third-party websites or services. These third parties operate independently and maintain their own privacy policies. Fawelivo is not responsible for the content, privacy procedures, or practices of external websites.

7. California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA:

• Visitors may browse our website anonymously

• A clearly accessible link to this Privacy Policy is provided on our website

• Any revisions made to this Privacy Policy will be published on this page

8. Children’s Privacy (COPPA)

Fawelivo may offer a variety of everyday merchandise, including certain products that may be intended for or used by families and children, but we do not knowingly collect personal information from children under the age of 13.

If you believe that a child under 13 has submitted personal information through our website, please contact us promptly so that we can take appropriate steps to remove that information.

9. Fair Information Practices & Data Breach Notification

If a data breach occurs, we will:

• Notify affected users by email within 7 business days

• Publish a notification on our website within 7 business days

10. CAN-SPAM Act Compliance

We collect email addresses for purposes such as processing purchases and communicating information relating to customer orders. Where you have subscribed to marketing communications, we may also use your email address to send promotional messages.

In accordance with the CAN-SPAM Act:

• We do not use deceptive subject lines or misleading sender information

• Marketing emails are clearly identified

• You may unsubscribe from promotional communications at any time by using the unsubscribe link included in our emails

• Unsubscribe requests are processed promptly

11. Contact Us

If you have questions about this Privacy Policy or the way your personal information is collected or handled, please contact us:

Company: Hong Kong PoNoire Limited
Address: ROOM 1903, 19/F, LEE GARDEN ONE, 33 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG
Phone: (254) 401-5499
Email: support@fawelivo.com
Website: https://fawelivo.com