Shipping policy
The Fawelivo Promise
At Fawelivo, we believe a better everyday shopping experience begins with dependable and thoughtful service.
That is why each order is handled carefully from the moment your purchase is confirmed until it reaches your doorstep.
To help minimize unnecessary waste while keeping our pricing accessible, many of our carefully selected products are dispatched through our global fulfillment network, which specializes in handling quality everyday merchandise. This approach allows us to offer practical and thoughtfully chosen products while maintaining efficient delivery.
1. Order Processing & Shipping Fee
Every order is carefully reviewed before shipment to help ensure it meets our fulfillment and quality requirements.
Processing Time:
1–3 business days
Shipping Fee:
$5.99 flat rate (worldwide)
Please Note:
During busy periods, including holidays and major promotional events, order processing may require up to 5 business days.
2. Estimated Delivery Times
As our merchandise may be dispatched from global partner facilities, estimated delivery times can vary slightly depending on the destination.
| Region Estimated Delivery Time | |
|---|---|
| United States | 8–15 Business Days |
| Canada / UK / Australia | 11–16 Business Days |
| Rest of World | 13–18 Business Days |
We appreciate your patience — thoughtfully selected quality products are worth the wait.
3. Order Tracking
After your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to you.
Tracking Updates:
Please allow approximately 1–3 business days for tracking details to become active after the shipping label has been generated. If your tracking page does not show movement immediately, this does not necessarily mean the shipment has stopped — your package may already be moving through the carrier network.
4. Customs, Duties & Taxes
International shipments are sent on a DDU (Delivered Duty Unpaid) basis.
This means:
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Any customs duties, import taxes, or additional fees assessed by local authorities are the responsibility of the customer.
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Fawelivo is not responsible for delays resulting from customs clearance procedures.
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Customs charges are uncommon for many general merchandise items but may differ depending on the destination country.
5. Order Changes & Cancellations
We begin preparing orders promptly so they can move into shipment as efficiently as possible.
If you need to update your delivery address or request an order cancellation, please contact us at:
within 12 hours after placing your order.
Once your order has entered processing, we may no longer be able to change or cancel the shipment.
6. Lost or Damaged Packages
Providing a satisfactory shopping experience remains important to us.
Damaged Items
If your package arrives with a damaged item:
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Please email us clear photographs within 72 hours after delivery.
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We will arrange a complimentary replacement as soon as possible.
Lost or Stolen Packages
Fawelivo cannot accept responsibility for packages that are lost or stolen after carrier tracking indicates a status of “Delivered.”
If tracking shows that your package has been delivered but you are unable to locate it, please:
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Check with household members or nearby neighbors.
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Contact the shipping carrier promptly and submit a claim.
We are happy to provide the tracking details necessary to support your claim, but we cannot provide refunds for orders that the carrier has confirmed as successfully delivered to the shipping address supplied with the order.
If you have any questions regarding shipping, you are welcome to contact us at: